Nick Scali Furniture

Reviews of Nick Scali Furniture

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  Jayson McGrath Added October 13, 2017

  ★ ☆ ☆ ☆ ☆
  On Sunday the 31st of July we made a last minute dash to the furniture stores to find a new dining setting, we left Nick Scali until last as we found a dining table inside this shop before that we just fell in love with.
  
  We arrived in this store at 4:20pm (still over half an hour until closing time) there were 4 staff members present and two other families inside at the time.
  
  We found what we were looking for, tried a few different options of chairs while we waited for a staff member to be free, not long later both the other families had departed, one staff member walked right by us with no greeting straight back to the main desk another was fixing labels and tidying up while three were now occupying the main desk.
  
  I went over to the main desk to get someone who was free and found them doing their closing procedure, now I'm all for getting ahead of paperwork but not while ignoring customers!!
  
  Finally I had someone to discuss options with, I told the gentleman "I love the table, I love the price of the table, but I need you to give me a deal on the chairs, his answer was "this is Nick Scali and we do not change our pricing" now this being the case I asked for cheaper options of chairs that would work with the table, he could not provide any.
  
  If you are going to operate an "exclusive" furniture shop with non negotiable pricing I believe I should be blown away with customer service, fortunately this experience allowed us to fall out of love with this table and spend well over 2K elsewhere

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